Consumer Protection Matters

Advice and representation concerning defective goods, deficient services, misleading representations and unfair trade practices.

FA Legal Point advises consumers and service providers in disputes involving goods, services, representations, warranties, commercial conduct and resulting loss.

• Defective goods: Claims involving unsafe, defective, misdescribed or unfit products.
• Deficient services: Complaints concerning delay, negligence, overcharging, inadequate performance or failure to provide agreed services.
• Misleading representations: Claims involving inaccurate statements about quality, price, origin, benefits or warranty.
• Unfair trade practices: Complaints involving deceptive, exploitative or otherwise unfair commercial conduct.
• Warranty disputes: Enforcement of repair, replacement, refund and after-sales commitments.
• Professional and specialised services: Assessment of claims concerning paid professional, transportation, courier, technical and other services, subject to applicable sectoral law.
• Legal notices: Demands for refund, repair, replacement, performance, compensation or cessation of disputed conduct.
• Consumer complaints: Preparation and conduct of proceedings before the competent consumer forum.
• Compensation: Claims for legally recoverable loss or damage, subject to proof and statutory requirements.
• Appeals: Representation in challenges to consumer forum decisions before the competent superior forum.

Principal Legal Framework

Islamabad Consumers Protection Act, 1995, for qualifying transactions within Islamabad Capital Territory. Separate consumer protection legislation applies in the provinces.